Collecting and holding your personal information
Only personal details that are deemed necessary in order to continue our work with various projects will be collected and stored. Typically, the kinds of personal information we will collect from you, with your knowledge, include; name, address, telephone number, email, bank account or credit card details and associated ABN numbers for wholesale references only.
Our website uses ‘cookies’ via Google Analytics to track anonymous user activity. We do not store your personal information without your knowledge.
Using and disclosing your personal information
We use your personal information to process payments, issue receipts and for purposes associated with carrying out the work of our company. We may also use your personal information to keep you updated on our work via newsletters and social media where you have consented to us doing so.
We do not rent, sell or exchange your personal information with third parties, except as required by law.
There are certain circumstances in which we may share some of your personal information with staff from the projects we engage with around the world. For example, in certain projects, we may provide the names of our clients in custom ordering only in the instance to enhance the quality of the final product. If you would rather we did not share any of your personal information with our international staff, please contact us.
Accessing and updating your personal information
Subject to some exceptions provided by the law, you have the right to access the personal information we hold about you. Similarly, you have the right to change or update any of your personal information. If you wish to access, view, change or update your personal information, please contact us.
Changing this policy
Changes to this policy may be made from time to time without notice. This page will be updated with any changes made.
If you consider a breach of the Australian privacy laws or your rights in relation to privacy has occurred, you may direct your query to the details listed above and we will attempt to resolve your complaint.
If you do not consider our response satisfactory, you may contact the Australian Privacy Commissioner at its website www.oaic.gov.au or by telephone on 1300 363 992.